Privacy Policy

Introduction

Agartala Piles Clinic ("we", "us", or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not use our website or services.

Information We Collect

Personal Information

• Name, age, and gender
• Contact information (phone number, email address, postal address)
• Emergency contact details
• Government-issued ID (as required for medical records)

Medical Information

During consultations or appointments, we may collect:

• Medical history and symptoms
• Diagnosis and treatment information
• Prescription and medication details

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our website
• Device information (type, operating system)

How We Use Your Information

• Providing medical services and consultations
• Scheduling and managing appointments
• Sending appointment reminders and health-related communications
• Processing payments and maintaining billing records
• Improving our website and services
• Complying with legal and regulatory requirements

Data Protection & Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection and confidentiality

Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With your explicit consent
• With healthcare professionals involved in your treatment
• As required by law or legal process
• To protect the rights, property, or safety of our clinic, patients, or others

Your Rights

• Access your personal and medical information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for data processing (where applicable)
• Lodge a complaint with appropriate authorities

Cookies and Tracking

We use cookies and similar technologies to:

• Analyze website usage (Google Analytics)
• Remember your preferences (language, theme)

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Medical records are retained as per Indian Medical Council regulations and applicable laws.

Legal Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002

Third-Party Services

We use the following third-party services:

• Google Analytics: For website analytics (anonymized data)
• Google Sheets: For storing contact form submissions
• Gmail: For email notifications

Children's Privacy

Our services are not directed to individuals under 18. If you are a parent/guardian and believe your child has provided personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.